Privacy Policy

1. Who we are

Nepomsene Property Services (“NPS,” “we,” “us” or “our”) provides cleaning and property services in Winnipeg, Steinbach and nearby Manitoba communities. This policy applies to information collected through our website, quote form, phone calls and email inquiries.

2. Information we collect

Depending on how you contact us, we may collect:

• Your name, phone number and email address.
• Your postal code and the location or general area of the property.
• Details about the requested service, property size, cleaning frequency, condition, timing and special instructions.
• The quote options you select and the planning estimate shown by our calculator.
• Messages and other information you choose to send us.
• Basic website activity, such as page visits, quote-calculator use, form activity and contact-button clicks.

Our website and hosting providers may also process limited technical information, such as an IP address, browser or device information, for security, reliability and normal website operation.

3. Why we use your information

We use personal information only for reasonable business purposes, including to:

• Respond to questions and quote requests.
• Understand the job, prepare pricing and arrange a walkthrough or service appointment.
• Provide and manage services if you hire us.
• Maintain service, communication and business records.
• Keep the website reliable, understand which features are useful and prevent misuse.
• Meet legal, tax, accounting or safety obligations.

We do not use a quote request to add you to a marketing list unless you separately agree.

4. Consent

When you submit a form, call us or email us, you consent to NPS using the information you provide for the purposes explained at the time of collection and in this policy. You may withdraw your consent by contacting us, subject to legal or contractual limits. If we need the information to prepare or complete a service, withdrawing consent may prevent us from continuing.

5. When information may be shared

We do not sell, rent or trade personal information. We may share only what is necessary with:

• Service providers that support our website, form storage, email, scheduling, accounting or other business operations.
• Workers or subcontractors who need limited information to prepare for or perform an authorized service.
• Government, legal or regulatory authorities when disclosure is required or permitted by law.

These parties are not authorized by NPS to use your information for their own marketing.

6. Retention and protection

We keep personal information only as long as reasonably needed for the purpose it was collected, to provide service, resolve concerns and meet legal or recordkeeping obligations. When information is no longer required, we take reasonable steps to delete it or make it anonymous.

We use reasonable administrative, technical and physical safeguards appropriate to the information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

7. Access, correction and deletion

You may ask whether we hold personal information about you, request access to it, correct inaccurate information or ask us to delete information that is no longer required. Some information may need to be retained where the law permits or requires it. We may need to verify your identity before responding.

8. Changes to this policy

We may update this policy when our services, website practices or legal obligations change. The current version and its update date will always be posted on this page.